Frequently Asked Questions
How do I enrol?
Enrol via our online shop by clicking the book now button next to the class you want to book. You will need to pay by credit card.
To pay by cash, card, cheque or money order, contact our classes coordinator to schedule a time to meet at our office.
Do we have waiting lists?
Yes. Sometimes places become available in a class. If it’s early enough in the term then we will fill that place with someone who missed out. When a class is full there will be a “join the waiting list” button on the website. Click the button and fill in your details. If a place becomes available in your preferred class we will contact you. If we are more than a few weeks into a term we will need to talk to the trainer to see if it’s appropriate to join a class at that time.
Do you offer a discount for doing multiple classes?
Yes. If you do more than one class in a term or holiday period we will refund you 10% of your total payment. This will be refunded back on to the card you paid with after the term has started. This also applies to parents/guardians enrolling two or more children in the same term.
Can I drop in or trial a class?
We do not offer any drop in classes. If you would like to get a taste of our Circus Classes, we do offer short courses as part of our holiday program between terms.
We do offer new participants a 14 day cancellation/refund window at the start of term. This gives you the first two classes to try before deciding if it is the right fit for you.
Requests to cancel/change classes must be communicated within this 14 day period and incur a $30 administration fee.
Which classes are already full?
If a class is full you can see this on the website info www.circusoz.com/classes.
If a class is full you will see the “contact” button instead of the “book now” button – this will allow you to email our Classes Coordinator to request a place on the waiting list.
Do I need to sign a consent form?
You need to give consent. This is part of the online enrolment process and generally there is no separate consent form.
Individuals and Parent/ Guardians are required to tick that they agree to the Terms and Conditions and the Circus Oz Indemnity Conditions. By agreeing to these online, your consent is recorded.
If there are special circumstances that prevent enrolment to occur online Circus Oz reserves the right to request a signed consent form to be provided prior to commencement of the class.
Where are the classes held?
Classes are held at the Circus Oz Training Hall located at 50 Perry Street, Collingwood. Please click here for a map.
How many people are in a class?
Flying classes – Max 6.
All other classes work on a 1 trainer to 8 participant ratios so classes are a either amaximum of 8, 16, or 24 with 1, 2, or 3 trainers.
What do I wear to a class?
Please wear stretchy, comfortable clothes and runners with no watches or jewellery. Hair is to be tied back. Some classes may have special requirements so read the details of the class carefully.
How old do I have to be?
Kids classes – 6+ No we do not make exceptions for 5 year olds.
Teens – 12+
Adults – 18+
Who are the trainers?
All our trainers are experienced professionals. If you’d like to see who is teaching a class please look at that particular class on the website. Occasionally we will have fill in trainers taking a class if a regular trainer becomes unavailable.
Can I come and watch a class?
Having an audience can be both distracting and intimidating so we try and limit the number of people watching our classes. For children's classes we allow parents and legal guardians to come to the first class and any special showing classes.
Watching adult classes is only by prior negotiation. Please email our Classes Coordinator email@example.com or call 03 9676 0325.
In respect of people’s privacy and the safety of participants in classes, taking photos at classes is not permitted without prior permission from the Classes Coordinator.
What happens if I miss a class?
We do not refund, credit, run additional classes or allow people to join other classes to make up for any individual classes they have missed. Classes will run whether you attend or not, it is your responsibility to make sure you can attend all the classes within the term.
Can I cancel an enrolment?
If you have paid for a whole term or holiday program, a full refund will only be given up to 14-days prior to the first class commencement date. No refunds will be given past this point. Refund requests can be made by either sending an email to firstname.lastname@example.org or by calling 03 9676 0325. An administration fee of $30 will be deducted from the price paid for the class.
Are classes ever cancelled?
Classes may be cancelled if the minimum number of students is not met.
In the event that a class is cancelled or the dates of a class are altered you can choose to:
- attend the rescheduled class (if applicable);
- request a credit note; or
- request a full refund.
Please note that teachers may change due to their performances schedules.
If you have any other questions please call Daniel on (03) 9676 0325 or email email@example.com